Join the team

We're an award winning social enterprise and certified B-corp

Most children and young people in care have their belongings moved in black bin bags. Madlug is an award-winning brand that stands for Make A Difference Luggage.  With every bag purchased, a pack-away travel bag goes to a child in care.  We are seeking a full-time Operations Manager to join our small team and ensure the smooth running of the operations, including process and production management, forecasting, stock control, purchasing, quality control and fulfilment. We are seeking to appoint someone who will bring the right knowledge, skill set and commercial insight to manage our operations as we move into an exciting season of growth.  

The successful candidate will have the opportunity to work in a supportive, mission-driven environment, with a passionate team dedicated to improving the lives of children in care. If you are a highly organised individual with experience in Operations Management and a commitment to social impact we encourage you to apply for this exciting opportunity. 

Role & Responsibilities:

  • Oversee process and production management, quality control, and order fulfilment, ensuring all products are finished to our high standards and delivered on time.
  • Inventory management, working with sales channels to forecast, procure and manage intake and stock levels.  
  • Purchase necessary materials and supplies, and negotiate with suppliers.
  • Manage and develop the operational staff team.
  • Develop operational strategy.
  • Analyse monthly sales and projections, monitor operational performance, and identify areas for improvement.
  • Handle customer service queries alongside the operational team. 
  • You may be required to do other ad-hoc duties as required.

Qualifications / Experience:


  • Minimum 2 years experience in a similar role
  • Experience of stock and purchasing systems
  • Experience in managing operational teams


  • Hold a management / leadership qualification


  • IT proficiency
  • Knowledge of stock management systems and tools
  • Knowledge and understanding of e-commerce platforms
  • Understanding of health and safety regulations and quality control systems
  • Commercial insight and awareness
  • Full driving licence

Personal qualities:


  • Excellent communication skills and ability to work well in a team environment.
  • Strong attention to detail and ability to multitask in a busy environment
  • Ability to work independently and take initiative
  • A passion and understanding of the mission of the Madlug Movement


  • Experience, interest or knowledge of the care system for children and young people in care.


  • 37.5 hours per week - Full-time  (Evening & weekend work may be required at times)


  • Madlug HQ, 171a Dobbin Road, Richhill, Armagh, BT61 9LW

Salary & Benefits:

  • Circa £30,000 per annum
  • Competitive Pension Scheme
  • Generous discount of Madlug products

Please complete your application by using the button below.  If you have any questions please email

Applications Closed:  17/09/2023