Shipping & Returns

Shipping

We ship to the UK, USA, Canada, Australia, New Zealand and Europe. Orders typically arrive within 3–5 days of dispatch (5–7 days from when you order). International orders may take 25–30 days and may be subject to import duties or taxes charged by your country.

Returns

You have 30 days to return your order for a full refund, excluding original shipping. Items must be unused, tagged, and in their original packaging, with your order details enclosed. Return postage is at your own cost — we recommend using a tracked service.

 

Madlug Returns:  5 Crescent Business Park, Lisburn.  BT28 2GN

Faulty Items

If your bag arrives faulty, email us within 24 hours and we’ll send you a returns form. Faulty items will be repaired, replaced, or exchanged, and a refund may be offered if a fault develops within 30 days of receipt.

Warranty

At Madlug, we proudly offer a Limited 1-Year Warranty on our products, ensuring that every Madlug item is free from material and manufacturing defects. For more information on coverage and how to file a claim, please visit our FAQ or warranty portal.