Free UK & ROI Standard Shipping
on orders £30+
Helping Children in Care
Since 2015
Free UK & ROI Standard Shipping on orders of £30+

How much does it cost to ship?

UK & Republic of Ireland 
FREE £30.00+ (Standard 5-7days)
£3.99: £0.00 – £29.99 (Standard 5-7days)
£4.99:  £0.00+ (Royal Mail 1st Class Signed For 3-5 days)
£9.99: £0.00+ (European Standard)
£19.99:  (European Large Parcel - Suitcases)
Rest of World
£14.99: £0.00+ (International Standard)
£29.99:  (International Large Parcel - Suitcases)

Where do we ship to?

*UK, USA, Canada, Australia, New Zealand & Europe.

How long does it take for my order to arrive?

Depending on your location, your order will likely arrive 3-5 days after it ships, or 5-7 days after you place the order. It could be sooner, but it’s seldom longer. International orders can take 25-30 days to arrive, depending on shipping and customs processes.
*Please Note: International Taxes & Duties Orders that are delivered outside the European Union (EU) may be subject to import duties and taxes which are levied once the parcel reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country. We advise you to contact your local customs office for further information.


Can I return my bag?


You have 30 days to return your bag if you change your mind.  All products must be tagged and in their original packaging.  You also need to enclose your shipping order. Please note on it your reason for return.  Unfortunately Madlug cannot at this stage cover the cost of postage or any loss occurred.  We therefore recommend using signed for postage.


If your bag arrives faulty please email us within 24hrs and we will send you a return form for faulty goods to enable you to return it.